How Digital Elevator helped increase McKesson’s lead generation by 34%

34%

PPC lead increase

15%

Total lead increase

25%

Reduction in lead to meeting time

McKesson Image
McKesson is a pharmaceutical company that provides medical supplies, care management tools, and healthcare IT services. It has been around since the 1830s, where the bulk of its operations were focused on pharmaceuticals. In the mid-20th century, McKesson shifted much of its efforts to medical technology, the segment we assisted with.

Industry: Healthcare IT

Services: Content Marketing, CRO, PPC Consulting

Challenges

While McKesson did not suffer from the typical brand awareness issues of many companies, the Business Performance Services (BPS) division had challenges converting large volumes of visitors into leads and were consistently missing out on lead generation goals. They sought an expert who could analyze their website to determine best-practices to help with conversion rate optimization. Ultimately, McKesson was in search of a strategic partner who could consider the entire website ecosystem to help contribute to their lead generation opportunities.

Solution summary

Digital Elevator began with a comprehensive audit of the BPS subsection of the website to identify opportunities for improvement. We recognized that the navigational structure was in need of optimization, the sales copy could be improved to better speak to their target audience, and the lead generation call-to-actions could be revisited to help with conversions.

Because their services had exceptionally long lead times, we made suggestions to help potential clients get into the top of their sales funnel with less friction by utilizing white papers and video marketing. Upon further dissection of the BPS divisions’ existing content, we discovered a fantastic performance calculator resource that was not being utilized. We worked to place this tool as a call-to-action within the sales copy to help prospects understand the savings they could potentially have by switching partners. This tool was also created into a dedicated landing page that we recommended be used as part of their existing, but poorly converting, pay-per-click campaign.

The conversion rate optimization approach Digital Elevator took ultimately involved changes to the site’s navigation, sales-driven content marketing optimizations, and the placement of lead generation assets such as white papers, videos, and a performance calculator in strategic areas. As a result, McKesson experienced a 15% total lead increase and a 34% increase in PPC-generated leads over the course of six months.

High converting McKesson content

Drug Spend Savings Calculator

Digital Elevator assisted McKesson with the ideation and creation of various lead generation calculators. These were all recommended based on relevant keywords with search volume so they could rank organically and run ads to them.

Sales Rep Calculator

RX Ownership Calculator

Dan and the Digital Elevator team initially helped us out with some new service page sales copy but took a vested interest in how that copy worked within our entire sales process. This led to evaluations into our overall sales cycle and how content and email opt-ins through white papers and our revenue calculator tool could be leveraged to generate more leads.

They were careful not to step on anybody’s toes at our company, and seamlessly blended into our team adding extra value in several poorly performing areas.

 

Chris Morrison

Director of Marketing, McKesson BPS

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